Losing Facebook ownership, can cause serious heart ache for business owners, marketers and your agency. This is the process that Facebook needs to follow to claim your property back on Facebook.

You will need to initiate a Business Manager dispute so we can work on giving you access to the Business Manager. To start this process Facebook will require sufficient documentation from your side (three documents), including a PDF letter requesting BM Ownership.

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1st Document – A signed statement with the following details. The letter must include description of how you lost access to this Business Manager and why you are looking to regain it:

– Government Letterhead or Seal, Company Letterhead (where appropriate). Mandatory elements: Business name, Physical address (typically the registered address of the business), Phone number and Company logo or official branding

– Clear and readable signature (signed by hand or digitally confirmed)

– A description of requestor relationship to the Business and the Business ID (and authority to request access to the Business, as applicable)

– An explanation of the request (example: there has been a termination of the employment and/or business relationship with the named person(s)/Business and another person needs to be added as Admin)

– The Facebook account (URL/ID/associated email) needing to be added as an admin

– A declaration that the information you have provided is true and accurate, e.g. “I certify that the information provided is true and accurate” or similar

– One of the following: 

-The name of the current person(s) who manage the BM as applicable the relationship of the above person(s) to the Business, or;

– A reasonable explanation of why the current persons who manage the BM is/are not known to the requestor

2nd Document – Copy of valid government-issued ID (of the individual signing the statement). We accept passport, government ID, driver’s license and others that you can view here: https://www.facebook.com/help/159096464162185

3rd Document – Evidence of a claim to ownership. To support your request, we will require one of the following documents:

– Option 1. Individual amounts of the past three invoices on the ad account(s) that the BM owns and include the last 4 digits on the credit card +the credit card expiration date . Important: If you choose this option please attach it together with Document number 1

– Option 2. Credit Line Monthly Invoice statement for owned ad account, if applicable

– Option 3. One of the supporting documents:

– Domain Name Assignment Agreement

– Deed of Assignment of Intellectual Property

– Utility Bill

– Articles or Certificates of Incorporation, Formation, or Organization

– Business Licenses or Permits . DBA documents . Tax Certs. and Licenses

– Bank Statements, Summaries, Letters

– Credit Score Reports .

– Securities and Trading Documents – Trademark/registered/copyright document: e.g. Certificate of Federal Registration

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For the 1st Document, I will also leave you with a letter template that you can use as guideline for your situation in the hopes this helps ease up the process. Please adapt it accordingly.

“I, XXXX, holder of the Citizen Card XXXXXXXXXX, am the owner/employee/other title of the company “XXXXXXX”, with the trade name “Company Name”, and the creator/ responsible for Business Manager xxxxx (BM ID), with physical address XXXXXXXXXXXX and business phone XXXXXXX.

(Explain the situation here.)

I request that my active profile (Profile Link which you want to be admin) with the email (insert email associated with the user profile), become supreme owner of the Business Manager (Business Manager ID).

Profile that must be turned into Business admin: www.facebook.com/xxxxxxxxx/ (http://www.facebook.com/xxxxxxxxx/)

I XXXX holder of the Citizen Card XXXXX, owner/employee/other title of the company XXXXX, with the trade name XXXXX, Company No. XXXXXX-XXXX, declare under penalty of perjury, that this information is accurate and true.

Signature: xxxxxxxxxxxxxxxx (Ink signature, same as photo Identity document provided)“